Turnaround times and RUSH ordering availability

• Production and turn around times

  At this time, the Department of Medical Communications has extended the production turnaround time to four business days (96 hours). This adjustment is temporary, and we must adhere to this schedule due to current production commitments.

  Our operating hours are Monday through Friday, from 8:30 a.m. to 5:00 p.m. We are closed after 5:00 p.m., on weekends, and during university-recognized holidays. Submissions made outside of these hours will be processed on the next business day. For example, if you submit a poster on Monday at 3:30 p.m., it will be ready by Friday at 3:30 p.m.

  To ensure timely processing, please plan accordingly. If you have a large order that may require additional time, we recommend contacting us in advance. Thank you for your understanding.

  Submitted Monday before 5 p.m. - ready same time of submission on Friday.
  Submitted Tuesday before 5 p.m. - ready same time of submission on Monday.
  Submitted Wednesday before 5 p.m. - ready same time of submission on Tuesday.
  Submitted Thursday before 5 p.m. - ready same time of submission on Wednesday.
  Submitted Friday before 5 p.m. - ready same time of submission on Thursday.
  Submitted Saturday/Sunday - ready same time of submission on Friday.

• RUSH orders

  At this time, rush orders are not available.

Responsibilities regarding content creation and payment

• Your responsibility regarding printing dimensions
  • When you submit a file to us for printing, it is assumed that you understand square footage - and that you will select the correct square footage when submitting your file for printing. It is also assumed you know how to round up to the nearest square foot.
    • For example, if your poster measure 30" × 42" - you would round up to 3' (36") × 4' (48")
  • Please be aware of the file dimensions you need for the final output size. Meaning, please don't submit a file with an incorrect ratio and then expect us to fix your error.
  • If you submit a file that is the incorrect ratio, we will proportionally print and trim the white areas to fit.
  • If your poster is outside the boundaries where the request is unreasonable/impossible to print, we will hold your order and contact you. This is considered busy-work because nothing meaningful is being produced other than having to take the time to contact you and explain what you submitted is incorrect. This is time consuming on everyone's part.
  • Below are some of the common examples we receive regarding incorrect dimensions. Please review your file and make sure you are correct.
    • Submitting a 3' × 4' poster and expecting us to print it in the incorrect ratio of 4' x 8'
    • Submitting a 3' × 4' poster and expecting us to print it in the incorrect ratio of 2' × 2'
    • Submitting a 3' × 5' poster and expecting us to print it in the incorrect ratio of 3' × 4'
    • Submitting a 3' × 5' poster and expecting us to print it in the incorrect ratio of 3' × 6'
  • If we need to contact you and put your project on hold while you sort out the dimensions, this bumps your submission to the back of the queue and it means your poster may not be ready when you originally anticipated. If you wish to have your poster ready at the original time of submission, we reserve the right to add an additional $25 RUSH fee for the inconvenience if we are rushed into printing the order to meet the original accommodation.
  • Please be aware that these issues we listed above don't have to be issues if you take the few moments to check your file sizes before submitting your poster.
• Your responsibility regarding payment for services
  • When you submit a file to us for printing, it is assumed that you will pay us for our services.
  • We will not release work orders without full payment.
  • We accept Wayne State IRB, all major credit cards, including Wayne State ProCards and checks payable to Wayne State University. Please do not call us with a grant number, we only accept the forms of payment we previously listed.
  • When submitting your order, please be aware of the method of payment. For instance, If you intended to pay by credit card and then come to pick up your order and you present us with a check, we have to cancel the order and recreate another one to accommodate the unexpected change.
  • Failure to promptly pay for our services will result in us sending the outstanding bill to Wayne State collections, which may negatively impact you.
  • Failure to pick up your project does not absolve you from paying for our services. The only failure is the order not getting picked up. We provided the service of our time and consumable resources. Failure to promptly pay for our services will result in us sending the outstanding bill to Wayne State collections, which may negatively impact you.
• Payment

  Payment for services rendered

  • We require all credit card orders to be paid before we begin work. If there is nonpayment for over 2 hours, the order will be changed to "pending" and you will receive a notice.
  • If after the 2 hour period has passed without payment, the order is canceled.
  • If you are paying by WSU IRB and it is a single IRB that has not yet been generated, put in the IRB/PO payment input "will generate IRB" You will use the emailed invoice to generate your single IRB. Please email that to medcom@med.wayne.edu as soon as possible and reference the work order number.
  • Your work order status will change and notify you when the order is ready for pickup. Our office is located 540 E. Canfield, Room 1367, Detroit, MI.
    Please have your work order number ready when you pick up your order.

How to submit your file(s)

• How to submit your file(s)

  How to submit file(s) and the type of files we accept

  • We do not accept emailed files. You must create a work order through our commerce system here: https://shop.prod.wayne.edu/biomedcom/biomedcom/
  • Place your order online through our store. Log in - or - Set up your account today! 
  • A work order will be generated and emailed to the address used in the work order.
    • Please note all new accounts will need to verify their email address
  • Please monitor the email account used with your work order. We will notify you through the work order system when your proof and/or order is ready for pickup. If there are any issues with your project, you will be contacted.
  • If you need to setup a portrait/photo event, please use the Microsoft Booking Form.
  • Many of your questions may be addressed on the frequently asked questions page.

  File types we accept:

  • All Adobe files
    • PDF (Portable Document Format), PhotoShop, Illustrator, InDesign
    • If you are submitting master artwork, it must have all links embedded or the file must be packaged.
  • Microsoft files
    • Word, PowerPoint, Excel
  • Image formats
    • jpeg, jpg, png, gif, web, tiff, webp

  Please note:

  • Some projects may require more time. For more specific questions you may have, please refer to our FAQ section or call us at 313-577-1482. 
  • Important information about Apple (MacOS) and PC (Windows OS) file formats: Although files can be created/saved on both platforms, in rare instances, there can be minor differences in Macintosh and Windows files, its best to note what OS you used to create your file. PDF (Adobe Portable Document Format) files are great for printing, however, in rare occasions it can generate errors. If you are unable to generate a high-resolution PDF, we accept other files such as PowerPoint, PhotoShop, etc. 
  • In general, we will take virtually any type of file you give us - with exceptions:
    • If you are using non-standard fonts (fonts downloaded from sites like Font Squirrel, etc.) we would need a PDF generated, or you would need to embed the font(s).
    • Any linked file(s) must be included. For example, you submit an Adobe Illustrator (*.ai) file, you would need to embed all linked photos/graphics and turn the text into outlines.
    • In the situations described above, this is when its best to produce a PDF.
  • When submitting your posters to print at the online store, select "Digital printing" and then "Large format inkjet printing", then select the type of material you want it printed on.
    • The roll down menu will tell you the cost of the print.
    • You will need to upload your file.
    • You must indicate how you are paying.
    • If paying by IRB, it must be presented at time of pick-up.
  • If you are using Large format latex printing, the process is the same except select "Digital printing" and then "Large format latex printing"

Picking up your order

• Picking up your order

  Location and information about picking up your order

  • We are located in room 1367 Scott Hall
  • Office hours are Monday through Friday, 8:30 a.m. to 5 p.m. We are closed on all university holidays and incident closures.
  • Please have your work order number ready when you pick up your order. This courteous act saves time (especially if there are dozens of posters to sort through) and ensures you are picking up the correct project (some people may have the same/similar last name, or may be picking up for someone else.)
  • We reserve the right to not release work without a work order number.
  • Our office does not ship items through inner departmenmt mail or outside shipping services.